ORM Executive (Online Reputation Management)

1 - 3 Years
Noida

Job Description

Position: ORM Executive (ONLINE REPUTATION MANAGEMENT)

About us : Founded in 2009, Everymedia Technologies is one of Indias leading integrated marketing communications company. Listed amongst the Top 40 market research and marketing companies by Silicon India, Everymedia caters to clients across brands, films, studios, production houses and celebrities.

Job brief

We are looking for a talented ORM Executive Initiate listening of the brand on social media, digital, web and should be able to come up with immediate creative responses

Responsibilities
  • Creating and implementing strategies for creating positive reputation for a brand.
  • Addressing real-time negative responses.
  • Ensuring all complaints are tracked on social media and all consumer forum sites or discussion forums on internet
  • Report and coordinate with Customer Service team to get resolution for all the complaints/queries and ensure that the response received from customer service team is posted back on the relevant digital channels within TAT
  • Co-ordinating with Internal teams to ensure timely delivery on daily monitoring reports, press release trackers.
  • Use of forums and social media to seed positive content for better ORM.
  • Provide timely crisis reports, identify trends & help strategic directions.
  • Analyze listening reports, share relevant insights, updating trackers.
  • Should be able to manage a tight grip of the ORM operations.
  • Escalate to relevant stakeholders. Manager trackers, send reminders, close loop with stakeholders.
  • Preparing & managing multiple reports, working with excel formula & various other excel sheet components for accurate data
Requirements
  • Should be a TEAM PLAYER and flexible enough for multitasking.
  • Proficient in using MS Office including Word, Excel, PowerPoint
  • Initiate listening of the brand on social media, digital, web.
  • Proficient in English, should be able to come up with immediate creative responses.
  • Should be ready to work in shifts i.e Rotational Shifts
  • Experience required : 1 year + Experience

Please share your CV with Current CTC , Expected and Notice Period on below email id :

hr@everymedia.world or hiralr@everymedia.world.

Everymedia Technologies Pvt Ltd
Office No -3, Ground Floor,
D-53, Noida Sector - 2,
Noida - 201 301

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

EveryMedia Technologies Pvt Ltd

About us : Founded in 2009, Everymedia Technologies is one of India's leading integrated marketing communications company. Listed amongst the Top 40 market research and marketing companies by Silicon India, Everymedia caters to clients across brands, films, studios, production houses and celebrities.
View Contact Details+

Recruiter Name:Hiral Rathod

Contact Company:EveryMedia Technologies Pvt Ltd

Salary

INR 1,00,000 - 3,00,000 P.A.

Industry

Media / Entertainment / Internet

Functional Area

Marketing, Advertising, MR, PR, Media Planning

Role Category

Advertising

Role

Media Planning Executive/Manager

Employment Type

Permanent Job, Full Time